Last updated: 14 November 2026
AussieJessRS Pty Ltd sells digital products (BIGO Live diamonds) that are sent to your BIGO account by AussieJess. Because diamonds can be used as soon as they arrive, they cannot be returned. This policy explains when a refund is and isn’t available.
1. When you can get a refund
We will give you a full refund, or re-deliver your diamonds, if:
- you paid but your diamonds were never delivered
- we delivered the wrong amount of diamonds
- we sent diamonds to a different BIGO ID from the one you entered at checkout
- we cancel your order before delivery (for example, if verification cannot be completed)
- you were charged twice for the same order
2. When we can’t give a refund
Once diamonds have been delivered to the BIGO ID you entered, the sale is final. We cannot give refunds for:
- change of mind
- an incorrect BIGO ID entered by you
- diamonds that have already been used or gifted
- an account suspended or banned by BIGO
3. Wrong BIGO ID
Please check your BIGO ID carefully before paying. Diamonds cannot be taken back or moved once they have been sent. If you notice a mistake, contact us straight away. If the order has not been delivered yet, we will correct it.
4. Unauthorised purchases
If you think someone made a purchase using your card or account without permission, contact us immediately with the order number. We will investigate and work with our payment provider.
5. How to ask for a refund
Contact us within 7 days of your order with:
- your order number
- your BIGO ID
- proof of payment
- a short description of the problem
We will reply within 2 business days. Approved refunds are paid back to the original payment method and usually take 5–10 business days to appear, depending on your bank.
6. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. This policy does not limit your rights under that law.
7. Contact us
AussieJessRS Pty Ltd
WhatsApp: 0456 570 437